FAQs

How do I earn rewards?

Most purchases you make on NeverGrowUpBoutique.com and in-store earns you one point for each dollar. (ex: Full dollars only: a purchase of $8.99 will earn you 8 points.)

Please note final sale/clearance, exclusives items and other products may excluded from earning points.

 

When will I receive my points on my order?

You will receive your points after 14 days of order.

 

Why didn't I get points from my order?

Please make sure your logged into your account and/or paid via the same email as your account. Be sure to give us your email address at checkout in-store. 

 

Can I get points on past orders?

No. We can not retroactive past points. Please make sure you are logged in and have an account set up.

 

What can I do with points?

Save up your points to redeem for online or in-store coupons! 

 

 

I'm ready to redeem, how do I do it?

Click the  "REWARDS" box on bottom of screen. Click on spend rewards button and follow the steps. 

 

Why isn't my code working?

There's a few reasons your code wouldn't work:

1) Our system only allows 1 code per order. Rewards are redeemed as a discount code 

2) Double check - have you already used this code on a previous order

 

One of my codes worked, but the other won't. Why?

You can only redeem one code per order. This includes discounts and offers outside of the rewards program. If you've already entered in one code, all others will be unable to be used on that order.

 

 

Why was I charged shipping on my order?

Orders within the US of $100+ qualify for free shipping. If the use of a coupon or code (rewards or otherwise) causes your total to drop below $100, the order will no longer qualify for free shipping.

 

I want to add something to my order. Can I?

No. Once orders have been placed we cannot change or modify them. Please be sure your order is accurate before checking out. If you place a second order within 24 hours, send us a message to be sure we can still combine them for shipping. If so, we will refund the duplicate shipping charge.

 

 

We have the right to close accounts down when there is abuse within the system (ex: numerous emails, but same person, using codes from other accounts, etc)

 

We may edit or change the reward program at any time. 

Have other questions or concerns about the rewards program? Please email us at help@nevergrowupboutique.com