Never Grow Up Boutique is happy to accommodate a customer request within our limitations as available with our manufacturing partners.
Whether it be a color, print or special size we are not regularly stocking, we do offer our customer the ability to submit a Special Request for consideration.
At the discretion of the NGUB Owners, your special order item would be added on to our next order placed with that specific manufacturer for no additional fee. (Special sizing, customization, over-sized shipping, that would not normally be incurred in our ordering process would be charged to the customer)
We will post this information in our VIP Group on Facebook when the availability is available also. At that time, customers contact Never Grow Up Boutique directly via email or PM to the Facebook Page (do not message owner's personal pages) with your order specifics as follows:
- Send us a message with a screenshot of the item you're requesting
- Be sure this is an IN-STOCK and current item from the manufacturer
- Include color, size, print, etc specifications for the item requested
- Please indicate whether you'll be picking up your item at the store, or if you'll need your item shipped. Shipping fees do apply.
- Provide the email address associated with your customer account from our website *you MUST be registered on our website as a customer*
- NGUB will confirm receipt of your request with an invoice in 24-48 hours
- Invoices must be paid IN FULL within 24 hours or your request will be canceled. *Please note that layaway-style payment options (After Pay, Sezzle, etc) are not accepted on Pre-Orders. If you check out with this style payment, your order will be canceled)
- An email will be sent confirming closing/order submission to the manufacturer including the approximate shipping time frame indicated by the manufacturer
- Once the order is received to NGUB and checked for accuracy, you'll receive an email confirmation. This email confirmation will either indicate the product is available for pickup, or shipping tracking information (based on the choice made at the time of preorder)
Please keep in mind:
- We can't control DHL/UPS/FedEx or Customs delays on shipping.
- This applies for LOST packages as well. While we wish we could control everything, we just can't. All shipping/insurance/lost package rules outlined for online orders apply.
- PreOrders are excluded from any policies on Cancellation or Return.
- Layaway-style payment options (After Pay, Sezzle, etc) are not accepted on Pre-Orders. If you check out with this style payment, your order will be canceled)
- PreOrders will not be canceled or refunded or returned
- If there is any problem with the product when received - damage or defect - we will partner with the manufacturer on your behalf to correct the matter.
Any questions, just send us a message or email to firstname.lastname@example.org